Are your guests not getting charged the correct amount? View this article to see the most common reasons this may be!
Reason 1 - Deposit Type Set Incorrectly
An error we see made frequently is accidentally setting the deposit type of 100% to $100. On the packages that cost more than $100. If you want to collect full payment, make sure it's set to percent instead of $100!
Reason 2 - Pricing Method Set Incorrectly
Another reason may be your pricing method being set incorrectly. We have many options for pricing logic. Be sure to understand each one and select the best type for your package. For example, "flat rate" will be ONE PRICE no matter how many people, resources, or hours are played. Be sure to select the correct pricing method!
