Packages not appearing, time slots not showing - these are the most common causes
1. Duration is Longer Than Time Allotted
If you have your calendar times are from 12:00-2:00pm. but your package duration is 3 hours, that 3 hour package will not appear in that 2 hour time slot. Make sure your packages can fit in the times you allot.
2. Package is Inactive
Make sure your package is set to active.
3. Resources not Linked
If your package is based on resources, make sure your package is linked to the resources and that those resources are created.
4. Date not Configured Correctly
Make sure that your calendar settings are configured correctly. If you are looking for the package during a date that it is not set in, it will not appear.
5. Parent Schedule Linked Incorrectly
Make sure your package is linked to the correct parent schedule. View this article here for more information on parent schedules.
6. Package is Hidden or Admin Only
A hidden package can ONLY be accessed by direct link. It is not shown along side the rest of your packages. Learn more about hidden packages here.
When a package is "admin only" - the package only appears in the host app for admin, not on the front page for guests to view.
7. Schedule's Start Time/End Time Incorrect
The start time must be BEFORE the end time. You can't have a schedule 4pm-2pm. The start time represents the opening time, and end time represents closing time. If this is backwards, the package will not appear.
7. You are looking at a day the package doesn't appear
There's a lot of steps to setting a package, sometimes it's easy to make silly mistakes. Make sure you're looking at:
- a date within the schedule start and end times
- A time after the lead time you set
- A day before the how far ahead can users book you set
8. Your package takes up 0 resources
When a reservation is created, it has to take up something. Make sure you package is taking up a resource, otherwise it will be unable to be booked.
9. Staff Capacity Set to 0
Staff Capacity is how many reservations can start per time slot, if this is 0, no reservations can be made at each time slot.