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      Create and Manage Ticketed Events at Your Venue

      Learn how to set up ticketed events, block resources, and manage ticket sales.

      About Ticketed Events

      Hosting a ticketed event at your venue, like a Halloween party or a special gathering, allows guests to purchase individual tickets instead of reserving specific resources. This guide provides a step-by-step walkthrough for setting up a ticketed event, ensuring a seamless experience for both you and your guests.

       

      This article will explain how to:

      • Block resources for your ticketed event
      • Create a ticketed event package
      • Manage ticket availability and pricing

       

      Block Resources for Your Ticketed Event

      When hosting a ticketed event, it’s important to ensure that resources are unavailable for individual reservations during the event.

      1. Access the Host App:

        • Open the Host App and navigate to the event date.

      2. Create a Block:

        • Click on the Create button in the top-right corner and toggle to the Block tab.
        • Name the block (e.g., "January 11th Event Block").
        • Select the hours during which the event will take place (e.g., 12:00 PM - 4:00 PM).

      3. Select Resources:

        • Choose all resources you want to block for the event.

      4. Save the Block:

        • Once saved, the resources will be unavailable for reservations during the specified timeframe. 

      Create a Ticketed Event Package

      After blocking resources, set up the ticketed event as a package.

      1. Navigate to Packages:

        • Log in to the admin dashboard and go to Venues > Packages.

      2. Create a New Package:

        • Click Add a Package or duplicate an existing package with similar settings.
        • Name the package (e.g., "January 11th Event").

      3. Set Pricing Options:

        • Choose Flat Rate pricing or define pricing by Groups (e.g., Adult and Kid, or Player and Spectator)

      4. Configure Guest Limits:

        • Specify the minimum and maximum number of guests per reservation (e.g., 1-10 guests).
        • Ensure each ticket corresponds to one guest.

      5. Set Deposit and Booking Rules:

        • Require a deposit if needed (e.g., 100% deposit).
        • Allow bookings up to six weeks in advance.

      Define the Event Schedule

      1. Create a Schedule:

        • In the package settings, go to the Schedule section and click Add a Schedule.
        • Name the schedule (e.g., "January 11th Event Schedule").

      2. Set Date and Time:

        • Enter the event date (e.g., January 11th).
        • Toggle on the day of the week (e.g., Saturday).
        • Define event hours (e.g., 12:00 PM - 2:00 PM).

      3. Set Capacity and Pricing:

        • Set the maximum number of tickets available (e.g., 150 tickets).
        • Assign ticket prices for the event.

      4. Save the Schedule:

        • Click Save Changes to finalize the schedule.

      Verify Event Setup

      1. Check Ticket Availability:

        • Confirm the ticket count reflects your maximum capacity.
        • Ensure tickets are linked to the package schedule.

      2. Test Booking:

        • Visit your reservation page to verify that tickets can be purchased and resources are blocked during the event time.