Learn how to set your cancel and modify rules to automatically charge a customer if they wait too long to cancel or modify their reservation.
Venues are all run differently. Thats why the REX cancelation and modify module gives operators the ability to customize their own rules.
Better yet, each one of your activities or packages can have its own cancelation rules, meaning your general lane reservations and party packages can have different rules.
In this video Kevan walks through everything you need to know to set up your cancel and modify rules.
Allowing cancellations or modifications happens on the package level, this way you can specifically choose which packages allow cancellations/modifications. So first, select a package you want to allow a cancellation or modification.
Venue -> Packages -> Specific Package
Once inside the specific package you want to modify, scroll down to Cancel and Modify Rules, click edit.
Cancellations
Turn the toggle on to allow cancellations for this package. You can create a cancellation fee to occur at a certain cutoff time. You can choose a flat fee, or a percentage of the package. To change this, toggle the fee type to either % or $. Your cutoff time is how long the guest has to request a cancellation before they are charged the fee, in hours. The number is completely custom, and changing that number to 0 ensures there will always be a cancellation fee.
Modifications
Turn the toggle on to allow modification for this package. You can create a modification fee to occur at a certain cutoff time. You can choose a flat fee, or a percentage of the package. To change this, toggle the fee type to either % or $. Your cutoff time is how long the guest has to request a modification before they are charged the fee, in hours. The number is completely custom, and changing that number to 0 ensures there will always be a modification fee.
Price Changes
Price changes are automatically updated. If due to a modification, the guests package is a higher price, they will automatically be charged more. If the package is now less, they will be credited automatically.