A highly detailed guide explaining our new check in page within the Host App
Default Mode
Without manually toggling on "Enable Check In," your check in page will be in default mode. In this mode, the check in page is another way to view your reservations for the day. Your reservations for the day are organized into: Upcoming, Completed, or Canceled, with Tripleseat Synced cards also being available to view.
Upcoming
Cards within this tab are reservations with time's that are not completed yet. If you would like to separate reservations that have not arrived vs are currently at the facility, we recommend toggling on "Enable Check In," which will be described below.
Completed
Reservations within this tab are past their end times. For example, if the time is currently 10:00pm, any reservations with an end time earlier than 10:00pm will appear in this tab.
Cancelled
Reservations that have been cancelled will appear in this tab.
Check In Enabled Mode
Venue -> General -> Toggle on "Enable Check In"
When enable check in mode is activated, you'll gain access to two new tabs within the check in page: "Checked in" and "No Show"
Checked In
Cards within this tab have been verified and checked in by your front desk. You must manually place guests into this tab by clicking the "check in" button on the top right of their details. This button will only appear for "upcoming" reservations.
Completed
Unlike in default mode, not all cards past their end time go to the completed tab. Only cards that are past their end times and have been checked in are moved to the completed tab.
No Show
Cards that are past their end times and have not been checked in will be moved to the no show tab.
Actions
Within the check-in page, not only do you have high level information regarding reservation details, you also have high level actions available by clicking actions in the upper right of your guest details:
View on Calendar
Clicking this will take you to this reservation in the calendar view.
Assign Resources
Quickly edit or assign additional resources to this reservation.
Cancel Reservation
Cancel the reservation (moves the reservation to the canceled tab)
Resend Email
Clicking this will resend their confirmation email with all their details.
Modify Reservation
Modify times, resources, or packages quickly
Refund Reservation
Refund any percentage or dollar amount of the reservation
Manual Sync
Sync the reservation to Tripleseat manually
Send Payment Link
Send a link for the guest to pay for all or the remaining balance of their reservation.