Guest didn't receive a confirmation email
When a guest reports not receiving their confirmation email, follow these steps to diagnose and resolve the issue.
Verify the email address
Open the reservation in the admin dashboard and check the guest's email address for typos.
Check payment status
Confirmation emails are only sent for reservations with a successful payment. Verify the reservation's payment status is "Succeeded".
Ask the guest to check spam
Confirmation emails may land in spam or junk folders, especially for new email domains. Ask the guest to check all folders.
Resend the confirmation
If the email address is correct and the reservation is confirmed, use the "Resend Confirmation Email" action in Reservation Details to send a fresh copy.
Check email settings
Go to Settings > Global Settings and verify the sender email address and SMTP/email service configuration is correct.
Updated May 12, 2026
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