Host App & Operations
Host App overview
Tour of the Host App — the tool your front-of-house team uses to view reservations, check in guests, take walk-ins, manage payments, and block time.
Block time in the Host App
Stop new bookings for a holiday, an early close, maintenance, or a private hold — either as a whole-day block or a quick block on a single lane from the floor map.
Check in guests
Find a reservation on the Check-in page and mark guests as arrived.
Configure host settings for a venue
Configure how your staff create and manage reservations for a venue — booking limits, calendar display, skip guest details, payment options, assign logic, timer alerts, quick texts, snooze, and early check-in.
Configure resource re-optimization and pinning
Set up automatic overnight re-optimization of resource assignments, and control which reservations are pinned so they're never moved.
Enable and use early check-in
Let hosts move a reservation's start time earlier when guests arrive ahead of schedule — with lane availability checked automatically.
Find and view signed waivers
Locate guest waiver submissions and open signed copies — from the Waivers page or from an individual reservation.
Look up a guest and view their profile
Find a guest by name, phone, or email and review their contact info, booking history, and waiver status.
Manage a reservation
View reservation details and take actions like refund, cancel, reschedule, or resend a confirmation email.
Modify or reschedule a reservation from the Host App
Reschedule a booking — change its date, time, duration, resources, or guest count from the Host App, and charge or waive the modification fee at the point of sale.
Navigate the Host App home screen and menu pages
Tour the Host App home screen calendar and toolbar, and learn what each page in the navigation menu does — Check In, Reservations, Guests, Waivers, Floor, and more.
Process a refund from host app
Issue a refund directly from the Host App — find the reservation, enter an amount or percentage, and process it on the spot.
Send a payment link and choose the amount
Email or text a guest a link to pay, and set exactly how much it collects — the full balance, a percentage of it, or an amount you type.
Set up a QR code scanner for check-in
Configure a USB barcode scanner so your team can check guests in by scanning the QR code on their Rex booking confirmation.
Set up Quick Texts
Create pre-written messages your hosts can send to guests in one tap, configured per venue in the Host settings.
Set your Host App preferences (default page, venue, and zoom)
Set your default page, venue, resource category, and calendar zoom level from the Settings page inside the Host App.
Switch users on the Host App with a PIN
Give each staff member a four-digit PIN so a shared front-desk device records who actually made every booking and change.
Use the floor view to manage resource availability in real time
Monitor and update the status of every lane, bay, or court from a single live floor map.
View, filter, and search reservations
Find, filter, sort, and export reservations from the main reservations list, and open any reservation's details.