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Host App & Check in

Tour of the Host App — the tool your front-of-house team uses to view reservations, check in guests, take walk-ins, manage payments, and block time.

How to create checkout questions that are only visible to staff in the Host App, not to guests.

Use the block feature in the Host App to prevent reservations on holidays or close early for specific dates.

Find a reservation on the Check-in page and mark guests as arrived.

Set your default page, venue, resource category, and calendar zoom level in the host app.

Find a guest by name, phone, or email and review their contact info, booking history, and waiver status.

View reservation details and take actions like refund, cancel, or resend a confirmation email.

Understand the calendar view and toolbar controls on the host app home screen.

Find guest waiver submissions and open signed copies as PDFs from the host app.

Temporarily swap two recurring classes for a single week using temporary schedules without changing your permanent schedule.

Monitor and update the status of every lane, bay, or court from a single live floor map.

Find and browse reservations in the host app using date tabs, venue filters, search, and custom filter rules.

Find, filter, and sort reservations from the main reservations list.

How to check waiver status and access signed waivers from the reservation details.