Host App & Operations
Cancel, refund, or issue coupons for many reservations at once
Use Bulk cancel in the Host App to cancel, refund, or send coupons to every reservation in a date range and time window in one run.
Configure resource re-optimization and pinning
Let Rex move upcoming reservations onto better resources to open up bigger gaps, run it on demand from the Host App, and pin the reservations that must never move.
Calendar & navigation
Getting around the host app and its calendar
Host App overview
Find your way around the Host App: the dock, the calendar, the reservation card and where each daily task lives.
Set your Host App preferences
Choose the page the Host App opens on, your default venue and resource types, the calendar zoom and the app's light or dark theme.
Use the Host App calendar
Find your way around the Host App calendar: pick the venue and day, create from an empty slot, open a reservation and change a resource's status.
Reservation actions
Change, block, refund and take payment
Block time in the Host App
Make lanes unavailable for a holiday, an early close, maintenance or a private hold, then change or remove the block later.
Modify or reschedule a reservation from the Host App
Change a booking's date, time, duration, guests, resources or add-ons from the Host App, and charge or waive what the change costs.
Refund a reservation from the Host App
Send money back to the guest's card, or give them a coupon for it instead, without leaving the Host App.
Send a payment link and choose the amount
Email or text a guest a link to pay, and set exactly how much it collects: the full balance, a share of it, or an amount you type.
Check-in & guests
Check guests in, look them up, see waivers
Check in guests
Find a reservation on the Check In page, check the party in and change its status as the visit goes on.
Enable and use early check-in
Let hosts move a reservation's start time earlier when guests arrive ahead of schedule, with lane availability checked automatically.
Find and view signed waivers
Find any guest's waiver in the Host App, check whether it's signed or expired, and open the signed copy.
Look up a guest and view their profile
Find a guest in the Host App, see their visits, notes, waivers and membership, and update their contact details.
Set up a QR code scanner for check-in
Configure a USB barcode scanner so your team can check guests in by scanning the QR code on their Rex booking confirmation.
Staff & host settings
PINs, host settings and quick texts
Configure host settings for a venue
Set how your staff book, pay, check in and use the calendar in the Host App, one venue at a time.
Set up Quick Texts
Create pre-written messages your hosts can drop into a text to a guest, configured per venue in the Host settings.
Switch users on the Host App with a PIN
Give each staff member a four-digit PIN so a shared front-desk device records who actually made every booking and change.