Host App & Operations

Host App overview

Tour of the Host App — the tool your front-of-house team uses to view reservations, check in guests, take walk-ins, manage payments, and block time.

Block reservations for a holiday

Use the block feature in the Host App to prevent reservations on holidays or close early for specific dates.

Block time on the floor

Check in guests

Find a reservation on the Check-in page and mark guests as arrived.

Enable and use early check-in

Let hosts move a reservation's start time earlier when guests arrive ahead of schedule — with lane availability checked automatically.

Find and view signed waivers

Locate guest waiver submissions and open signed copies — from the Waivers page or from an individual reservation.

Look up a guest and view their profile

Find a guest by name, phone, or email and review their contact info, booking history, and waiver status.

Manage a reservation

View reservation details and take actions like refund, cancel, or resend a confirmation email.

Modify a reservation from host app

Navigate the Host App home screen and menu pages

Tour the Host App home screen calendar and toolbar, and learn what each page in the navigation menu does — Check In, Reservations, Guests, Waivers, Floor, and more.

Process a refund from host app

Set up a QR code scanner for check-in

Configure a USB barcode scanner so your team can check guests in by scanning the QR code on their Rex booking confirmation.

Set up Quick Texts

Create pre-written messages your hosts can send to guests in one tap, configured per venue in the Host settings.

Set your Host App preferences (default page, venue, and zoom)

Set your default page, venue, resource category, and calendar zoom level from the Settings page inside the Host App.

Use the floor view to manage resource availability in real time

Monitor and update the status of every lane, bay, or court from a single live floor map.

View, filter, and search reservations

Find, filter, sort, and export reservations from the main reservations list, and open any reservation's details.