Rex
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Host App & Operations

Host App overview

Tour of the Host App — the tool your front-of-house team uses to view reservations, check in guests, take walk-ins, manage payments, and block time.

Block reservations for a holiday

Use the block feature in the Host App to prevent reservations on holidays or close early for specific dates.

Block time on the floor

Check in guests

Find a reservation on the Check-in page and mark guests as arrived.

Configure your app preferences

Set your default page, venue, resource category, and calendar zoom level in the host app.

Enable and use early check-in

Find and view signed waivers

Locate guest waiver submissions and open signed copies — from the Waivers page or from an individual reservation.

How guests sign a digital waiver before or during check-in

How guests sign a digital waiver via a shared link before their visit.

Look up a guest and view their profile

Find a guest by name, phone, or email and review their contact info, booking history, and waiver status.

Manage a reservation

View reservation details and take actions like refund, cancel, or resend a confirmation email.

Modify a reservation from host app

Navigate the home screen calendar

Understand the calendar view and toolbar controls on the host app home screen.

Process a refund from host app

Set up Quick Texts

Create pre-written messages your hosts can send to guests in one tap, configured per venue in the Host settings.

Use the floor view to manage resource availability in real time

Monitor and update the status of every lane, bay, or court from a single live floor map.

View, filter, and search reservations

Find, filter, sort, and export reservations from the main reservations list, and open any reservation's details.