Venue Settings

Branding and design

Set your logos, banner, brand colors, confirmation icon, and reservation page text in Settings → Global Settings.

Global settings

Set account-wide defaults — currency, date format, time slot duration, and the 24-hour clock — in Settings → Global Settings.

Create your first venue

Create a venue in Rex — add address and contact info, configure venue settings, optionally clone an existing venue, and connect a payment processor.

Create your resources

Create and manage the bookable inventory at your venue — lanes, bays, tables, rooms. Group resources into categories, use the quick generator, and control where each is bookable.

Add FAQ to your reservation page

Create an FAQ accordion on your reservation page so guests can find answers to common questions before booking.

Add a Contact tab to your reservation page

Display a Contact tab on your reservation page that either shows a built-in inquiry form or redirects guests to an external URL.

Add a banner to the top of your reservation page

How to add or update the banner image that appears at the top of your booking page.

Admin-only questions (not shown to guests)

How to create checkout questions that are only visible to staff in the Host App, not to guests.

Allow guests to add reservations to their personal calendar

Enable the add-to-calendar button on confirmation emails so guests can save their reservation to their personal calendar.

Assign resource categories to a package

Link resource categories to a package so the system assigns specific lanes, bays, or courts when guests book.

Block reservations for a holiday

Use the block feature in the Host App to prevent reservations on holidays or close early for specific dates.

Configure advanced venue settings

Configure host-facing rules for a venue — booking limits, calendar display, check-in behavior, payment options, assign logic, and timer alerts.

Configure international settings

Adjust time zones, currency, and phone number formats to match your venue's international location.

Configure venue general settings

Configure a venue's core settings including location, contact info, hours, images, social links, and integrations from the General tab.

Configure venue language and text

Connect a waiver to a package

Copy a schedule

Duplicate an existing package's schedule by cloning the package and customizing the copy.

Create a custom link for a specific package

Build a direct URL that sends guests straight to a specific package on your reservation page, perfect for email campaigns and social media.

Create a custom tab on your booking page

Add a custom tab to your Rex booking page to embed content like a review page, safety video, or restaurant menu.

Create a link for a featured package

Generate a direct URL that highlights a single package and hides all other tabs and packages from the page.

Create a temporary or holiday schedule

Override your regular schedule for specific dates by creating a temporary schedule with adjusted hours or pricing.

Create a venue schedule

How to create a new schedule that defines when your venue is open for bookings.

Create a waiver template

Create a digital waiver template and assign it to packages so guests sign before or during check-in.

Create category tabs on your reservation page

Organize your packages into category tabs so guests can quickly find the activity they are looking for.

Custom checkout questions

Create custom questions that appear during checkout and apply them to specific packages.

Customize text and labels on the reservation page

Edit the copy, labels, and messages that appear on a venue's booking page, inquiry form, and confirmation screens.

Disable certain resources at certain times of day

Use blocks in the Host App to automatically close specific resources on recurring days and times.

Enable and use early check-in

Enable or disable a venue

Enable the 24-hour clock for your venues

Switch your Rex time display from 12-hour (AM/PM) to 24-hour format across all venues with a single toggle.

Group resources for side-by-side bookings

Assign Group IDs to resources and configure package rules so guests are booked on adjacent lanes, tables, or rooms.

Guest didn't receive a confirmation email

Hide the Create Account page during guest checkout

Remove the Create an Account prompt from the guest checkout flow by toggling a single global setting.

How Rex reservation links work — customize URLs for venues, packages, and campaigns

Learn how Rex reservation links are structured and how to customize them to direct guests to specific packages, venues, or dates.

How guests apply a discount code at checkout

Explains where guests enter a discount code during the booking process.

How guests book a package — the full booking flow

Walk through the full package booking flow — from picking a date and package to entering guest details and completing payment.

How guests cancel a reservation

Explains the self-service cancellation flow available to guests.

How guests modify an existing reservation

Explains the self-service modification flow available to guests.

How guests pay an outstanding balance on an existing reservation

How guests pay an outstanding balance on a reservation using a payment link.

How guests select add-ons and extras during checkout

How the add-ons page works during the guest booking flow — selection, modifiers, quantity, and purchase minimums.

How guests sign a digital waiver before or during check-in

How guests sign a digital waiver via a shared link before their visit.

How guests submit a party or event inquiry (non-instant booking)

Submit a party or event inquiry by selecting event details and providing contact information.

How priority controls the order packages and tabs appear on your page

Learn how the priority setting controls the display order and precedence of packages, schedules, and tabs on your reservation page.

Make a checkout question required

How to mark a checkout question as required so guests must answer it before completing a booking.

Make resources book side by side

Enable side-by-side booking logic so guests with multiple resources are always assigned adjacent lanes or bays.

New Design layout — sidebar, banners, and modern booking page features

Explore the features unlocked by Rex's New Design mode, including the sidebar, FAQ accordion, updated emails, and add-on modifiers.

Packages Only mode — hide the Reservation tab and show only your packages

Understand when to use Packages Only mode and how it replaces the default reservation tab with fully customizable packages.

Parent vs. independent schedule — how resource sharing works between packages

Understand the difference between parent schedules that share resources across packages and independent schedules that keep resources separate.

Resend a confirmation email to a guest

Reservation email vs. event email — which address gets which notifications

Understand the difference between the reservation email and event email address and how each one is used.

Reservation page settings (action text, icons)

How to customize the text and icons that appear on your booking page.

Resources explained — how Rex tracks physical assets and prevents overbooking

Understand what resources are, why they matter, and how to create and manage them to prevent overbooking.

Review and view guest waivers

Find guest waiver submissions and open signed copies as PDFs from the host app.

Set a package schedule

Create and configure a schedule for a package to control which days and times guests can book.

Set a venue to Coming Soon mode

Set custom start times

Restrict guests to specific start times instead of letting them choose freely within your schedule's time range.

Set up a custom URL for your reservation page

Point your reservation page to a custom subdomain instead of the default Rex URL by adding a CNAME record with your domain provider.

Set up digital waivers

Set up email notifications

Configure admin notification email addresses and connect your email sending domain.

Set up error notification emails for failed payments and integration issues

How to configure which email address receives system error alerts and booking failure notifications.

Set up sidebar links on your booking page

How to add custom links to the sidebar navigation of your Rex booking page.

Set up venue-level integrations

Enable and configure third-party integrations for a specific venue, including POS systems, payment processors, marketing tools, and tee-time management platforms.

Set venue taxes and fees

Set your venue hours and schedule

How to configure your venue operating hours by creating a schedule in Rex.

The guest booking flow — steps from package selection to payment confirmation

What guests see at each step of the reservation booking process — from account creation through payment and confirmation.

Update privacy policy and terms of use during guest checkout

Set custom URLs for your privacy policy and terms of use links that appear on the checkout page.

Update the language and text on your reservation page

Customize all guest-facing text on your reservation page including descriptions, policies, checkout notes, and email confirmations.

Upload venue images

View signed waivers on a reservation

How to check waiver status and access signed waivers from the reservation details.

What fields guests fill out during checkout — contact, details, and add-ons

Lists every field guests can see on the Reservation Details screen, which are required, and which appear only when enabled.

What guests see after submitting a party or event inquiry

Understand what guests see on the thank-you page after submitting a party or event inquiry.

What guests see in the confirmation email

Overview of what information is included in the booking confirmation email sent to guests.

What guests see on the reservation page — venue selection and package browsing

How guests select a location, browse packages by category, pick a date and time, and start their reservation on your booking page.

What is staff capacity

Learn how staff capacity limits the number of reservations that can start at the same time for a package.