General & Venue Set Up
Create your first venue
Add a venue in Rex, from scratch or by cloning one you already have, and get it ready to take bookings.
Configure international settings (Outside the USA)
Set the time zone, currency, date format, 24-hour clock and booking page language for a venue outside the USA.
Enable and use early check-in
Let hosts move a reservation's start time earlier when guests arrive ahead of schedule, with lane availability checked automatically.
Send a payment link and choose the amount
Email or text a guest a link to pay, and set exactly how much it collects: the full balance, a share of it, or an amount you type.
Set up a custom URL for your reservation page
Move your booking page from the default Rex address to a subdomain of your own, such as reserve.yourvenue.com, with a CNAME record and a request to Rex support.
Set up categories
Create categories, assign them to packages and memberships, and let guests filter by them on the booking page.
Staff capacity: limit how many reservations start at the same time
Staff capacity limits how many reservations can start at the same time for a package. Enable it per schedule and set a cap on each time slot.
Understanding what customers see when they book
What your guests see when they book — location and package selection, the sidebar, the booking flow, the confirmation email, party/event inquiries, and rescheduling or cancelling a reservation after booking.
Venue basics & payments
Venue details, status, Stripe, taxes and fees
Set up Stripe payments
Connect a venue to your Stripe account so it can take real online payments.
Configure venue general settings
Everything on a venue's General tab — identity and location, operational settings, taxes, links, photos, feedback surveys, venue controls, payment, and integrations.
Set a venue to Coming Soon mode
Hide a venue from the booking page's location pickers while you set it up — and preview it with a direct link before launch.
Set venue taxes and fees
Define your venue's sales tax and additional taxes, then choose which taxes and custom fees each package charges and when they're collected.
Resources
Lanes, bays, rooms: setup, schedules, grouping and optimization
Create your resources
Create the bookable inventory at your venue (lanes, bays, tables, rooms), group it into categories, bulk-create it, and control where each resource can be booked.
Assign resource categories to a package
Link resource categories to a package, choose how many resources each booking reserves, stagger them across the booking window, or restrict a package to specific resources.
Configure resource re-optimization and pinning
Let Rex move upcoming reservations onto better resources to open up bigger gaps, run it on demand from the Host App, and pin the reservations that must never move.
Group resources for side-by-side bookings
Assign Group IDs to resources, then pick a Resource Assignment rule so a single booking keeps adjacent lanes, tables, or rooms together.
Set per-resource schedules and booking rules
Give a resource its own schedule and booking rules — its open hours, holiday and seasonal overrides, plus how far ahead and how close to the start time guests can book it — instead of following the package.
Booking page, branding & emails
What guests see: the booking page, its words and look, and the emails they get
Branding and design
Upload your logos and banner, set your booking page colors, and edit the page titles and logo theme in Settings → Global Settings.
Customize your reservation page
Add sidebar link cards and streamline checkout — plus where to manage photos, category tabs, booking page copy, FAQs, and the inquiry and custom pages.
Edit your profile, change password, and manage payment methods
Update your account details, change your password, and add or manage saved credit cards from your guest account.
Edit your venue's booking page text, FAQs, and emails
Edit the guest-facing copy on a venue's booking page, inquiry form, custom page, FAQ, checkout notes, and reservation emails from the Language tab.
Image sizes and formats
The recommended size and format for each image you add to your Rex booking page.
Set up email notifications
Understand every email Rex sends to guests and your team, choose who receives them, switch on optional reminders and follow-ups, and customize their wording.
Set up the inquiry and custom pages
Add an event-inquiry contact form and a custom embedded page to your booking page's side panel, both from the venue's Language tab.