Troubleshooting
Can't log in — account access issues
Work through the checks that resolve login and account-access problems — confirming the email, resetting the password, and checking the user's role and venue access.
Integration not syncing — how to diagnose
Steps to diagnose and fix when a connected integration stops syncing.
Payment failed at checkout
Find a failed reservation, understand why the payment failed, collect payment, and coach the guest through retrying.
Resend a confirmation email to a guest
Resend a guest's confirmation email in one click from the Reservation Details actions menu.
Reservation page showing no availability
Diagnose and fix the most common reasons packages, time slots, or availability aren't showing on your guest reservation page.
Reservation stuck in pending — how to diagnose and resolve payment issues
Find out why a reservation is stuck in Pending and resolve the underlying payment-capture issue.
View integration sync history
See a log of every sync between Rex and your connected tools, and open any attempt to view its payload or error.
Why is my discount code not working?
Diagnose why a discount code isn't applying at checkout, from status and usage limits to package, email, and minimum-spend restrictions.