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Troubleshooting

Get back into the admin dashboard or Host App when a password, PIN or user access setting is blocking you.

Find out why a reservation did not reach Tripleseat, Steltronic or another integration, and re-send it.

Find out what happened to a booking whose payment failed at checkout and get the guest booked and paid.

Send a guest's booking confirmation email again, to the same address or a new one.

Find the package, schedule or venue setting that is hiding times from your guest booking page and change it.

Find out why a reservation is Pending or Uncaptured and what clears it.

Twilio rejected your texting registration. Read what it asks you to change, fix it, and resubmit from the Texting setup yourself.

Find which rule is refusing a discount code at checkout and change the setting that fixes it.