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Troubleshooting
Can't log in — account access issues
Common reasons packages don't appear
Diagnose and fix the most common causes when packages or time slots are not showing on your reservation page.
Integration not syncing — how to diagnose
Steps to diagnose and fix when a connected integration stops syncing.
Payment failed — what to do
Payment failed — what to tell your guest
How to help a guest when their payment fails during booking.
Resend a confirmation email to a guest
Reservation page showing no availability
Reservation stuck in pending — how to diagnose and resolve payment issues
Set up error notification emails for failed payments and integration issues
How to configure which email address receives system error alerts and booking failure notifications.