Process a refund
How to issue a full or partial refund to a guest from the admin dashboard.
1
Open the reservation
Find and open the reservation in the Reservations section.
Reservations
2
Click Refund
Click the Refund or Process Refund button.
3
Enter refund amount
Enter the amount to refund. For a full refund, this equals the total paid. For partial, enter the specific amount.
4
Add a note (optional)
Enter an internal note explaining why the refund was issued.
5
Confirm
Click Confirm Refund. The refund is submitted to the payment processor.
Updated May 12, 2026
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