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Edit your profile, change password, and manage payment methods

Your account on a venue's booking site keeps your contact details, your password and your saved cards. Sign in on the booking site to reach your account page. Menu names differ slightly between booking sites, so both versions are given below.

Update your profile

1

Open your profile

Click Profile in the account menu. On a phone, tap the menu at the top of the account page first; on some booking sites the item is called Account Details.

A guest's account page on the booking site with Profile selected in the account menu, showing the Account Details card with First Name, Last Name, Email and phone fields.
Profile sits in the account menu on the left.
2

Edit your details

Change your First Name, Last Name or Phone Number. All three are required. The Email field can't be changed here.

The Account Details card with the First Name, Last Name, Email and phone number fields outlined above the Save button.
The Email field can't be changed here.
3

Click Save

"Profile is updated." confirms the change. If you have memberships, a Subscriptions section below lists each plan with its dates and status.

The Account Details card on the booking site's Profile page with the Save button outlined below the name, email and phone fields.
Save stores your new details.

Change your password

1

Enter your passwords

In the Change Password section on the same page, enter your Current Password and your New Password, then type the new password again in Confirm New Password. The two must match.

The Change Password card with the Current Password, New Password and Confirm New Password fields outlined above its Save button.
Change Password is on the same page, below Account Details.
2

Click Save

If the current password is wrong, an error message appears and your password stays the same.

The Change Password card with the Save button outlined below the Current Password, New Password and Confirm New Password fields.
Save changes your password once the three fields are filled in.

Manage saved cards

Saved cards are only available when the venue takes payments through Stripe. Otherwise the payment item in the account menu is greyed out.

1

Open your payment methods

Click Payment in the account menu (Payment Methods on some booking sites, or Payment Details in the phone menu). The page lists your saved cards by brand and last four digits.

The account page with Payment selected in the account menu, showing Payment Methods with a saved Visa card ending in 4242, a Manage Card button and an Add Credit Card button.
Saved cards are listed by brand and last four digits.
2

Click Add Credit Card

Enter the card number, expiry date and CVC, then click Add Card. The card is added to the list.

The Add Credit Card window with the card number, expiry date and CVC fields and the Add Card button outlined.
Enter the card details, then click Add Card.
3

Click Manage Card to update or remove a card

Manage Card next to a saved card opens Stripe's secure billing page, where you can update the card or remove it.

A saved card row in Payment Methods with the Manage Card button outlined.
Manage Card opens Stripe's secure billing page.

Your bookings are under Reservations (My Reservations on some booking sites) in the same account menu.

Updated Oct 8, 2026

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