Go live checklist

You've set up branding, packages, resources, payments, and your team. Before you flip your venue from Coming Soon to Open and start taking real bookings, run through this checklist. It catches the things that are easy to overlook in setup but obvious once a guest hits them.

Reservation page

Open your reservation page in an incognito or private window so you see exactly what guests see — without any admin session interfering. Walk down the page and check:

• Your logo, banner, and brand colors render correctly on the homepage.
• The favicon appears in the browser tab.
• Page text — homepage title, button labels, FAQ — reads the way you want.
• Every package you intend to offer is listed, in the order you want, with descriptions and images.
• Hidden or admin-only packages are NOT visible on the public page.

Bookable inventory

• Every resource category has the right number of resources created (lanes, bays, tables, etc.).
• Resource availability toggles are set correctly — On for everything bookable, On but unavailable for inventory you're holding back, Off for resources that are out of order.
• Each package has Package Status set to On — packages default to Off until you activate them.
• Each package has a schedule with the right operating hours and rates.
• Each package has at least one resource category assigned. Without an assignment, the package can't actually book anything.
• Package pricing matches what you want to charge — double-check time-of-day rates and any peak/off-peak windows.
• Deposit settings are correct — full payment for low-priced bookings, partial deposit for events and parties.

Payments

• Stripe shows Connected in Settings → Payments — not Pending.
• Stripe Test Mode is OFF (it should only be on while you were testing the booking flow).
• Your Stripe Dashboard shows your business as fully verified — Stripe needs your legal entity, tax info, and bank account before it'll release funds.
• Capture Payment is set the way you want — On for most venues.

Team access

• You (or whoever owns the account) have Global Admin role.
• Front-of-house staff are invited with appropriate Staff roles.
• Any managers who need refund and modification powers in the Host App have Venue Manager (or higher).
• Staff know the Host App URL (host.reservewithrex.com) and have their login credentials.

End-to-end test booking

Make one real reservation through your live reservation page to confirm everything connects properly.

1. Open your reservation page in an incognito window.
2. Pick a package, set guest count, choose a time, and complete checkout with a real card.
3. Confirm the confirmation email arrives in the inbox you provided, branded correctly, with the right reservation details.
4. Confirm the reservation shows up in the admin dashboard reservation list.
5. Confirm the reservation appears in the Host App Calendar on the right resource at the right time.
6. Confirm the charge appears in your Stripe Dashboard.
7. Cancel and refund the test reservation so it doesn't sit on your books.

Flip the venue to Open

Once everything checks out, open the venue's detail page and toggle the venue status from Coming Soon to Open. Your reservation page is now live and accepting real bookings.

After you're live

The first few days are when you'll see real edge cases — packages that confuse guests, time slots that under- or over-deliver, branding details you missed. Watch your inbox, talk to your staff, and iterate.

• Onboarding checklist — keep this page open so you can mark steps complete as you finish them.
• Host App overview — share this with anyone on your team who'll be running the floor.