Look up a guest and view their profile
The Guests page lists everyone who has booked with your venue. Open a guest to see their visit history, notes, waivers and membership in one place, and to update their contact details.
Find a guest
Navigate to Guests
Tap Guests in the dock at the bottom of the screen.
Search for the guest
Type a name, phone number or email address in the Search box at the top. The list updates as you type.
Narrow the list if you need to
Use the tabs under the header: All, Upcoming, Checked in, Completed, No show, Members or Custom. Custom, like the Filter button, lets you build your own filter rules.
Open the guest
Tap the guest's row to open their profile.
The list's columns are:
| Field | Description |
|---|---|
| Name | The guest's name. |
| Phone | The guest's phone number. |
| The guest's email address. | |
| Last visit | The date of their most recent reservation. |
| Visits | How many reservations they have made. |
| Total spent | What they have spent across all their reservations. |
Export downloads the current list, with your search and filters applied, as a CSV file.
Read a guest's profile
The top of the profile shows the guest's name, contact details and tags, with buttons to call or text them. Below that, Total visits, Total guests, Avg. guests and Cancellations sum up their history. The rest of the profile:
| Field | Description |
|---|---|
| Internal notes | Staff-only notes about the guest. Tap Add note, or Edit to change an existing note. |
| Reservation history | Every reservation the guest has made, with its status. Tap one to open it on the Check In page. |
| Membership | The guest's membership, with Manage or Add. Only shown when your venue sells memberships. |
| Linked profiles | Other guest profiles linked to this one. Only shown when your venue sells memberships. |
| Waivers | How many of the guest's waivers are still active, with Send or Resend. Only shown when your venue collects waivers. |
| Contact info | The guest's phone number, with Edit. |
| Marketing | Whether the guest is subscribed to email offers. This is read-only in the Host App. |
Send email in the top bar opens a new email to the guest, and New reservation starts a booking with their details already filled in. To open a signed waiver, use the Waivers page; see Find and view signed waivers.
Update a guest
On the Contact info row, tap Edit to change the guest's first name, last name or phone number, then tap Save. The email address can't be changed, because it identifies the guest. Tap + Tag to add a tag, or Add photo to add a profile photo.
Add or merge guests
To add someone who hasn't booked yet, tap Add guest on the Guests page, enter their details and tap Create guest.
If the same person has two or more profiles, tick each of them in the list and tap Merge. Pick the account to keep, then tap Merge guests. Their reservations, memberships and payment methods move to the account you keep.
Merging removes the other accounts and can't be undone. Check you are keeping the right one before you tap Merge guests.
Updated Oct 8, 2026
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