Common reasons packages don't appear
If a package is not appearing on your reservation page or time slots are missing, work through the following common causes to identify and resolve the issue.
Package does not appear on any date
Possible causes
- •Package is set to Inactive
- •Package is marked as Hidden or Admin Only
- •Resources are not linked to the package
Fix
Open the package and confirm that the "Package is Active" toggle is on. Check Package Controls to ensure it is not set to Hidden or Admin Only. If the package uses resources, verify they are created and assigned under Assign Resource Category.
Time slots are missing for a specific date
Possible causes
- •Package duration is longer than the available time window
- •The date falls outside the schedule start and end dates
- •The schedule start time is after the end time
Fix
Ensure the package duration fits within the schedule time window. Verify the date is within the schedule range and that the start time is before the end time in your schedule settings.
Package appears in the Host App but not on the guest reservation page
Possible causes
- •Package is set to Admin Only
- •The booking lead time has not been met
- •The "how far in advance can users book" setting excludes the date
Fix
Check that Admin Only is toggled off. Confirm the lead time allows bookings for the date you are testing, and that the advance booking window covers it.
Parent schedule is not sharing availability correctly
Possible causes
- •Package is linked to the wrong parent schedule
- •Parent schedule has no resources configured
Fix
Open the package and verify the Parent Schedule dropdown is set to the correct schedule. Ensure the parent schedule has resources assigned and availability configured.
No reservations can be made at any time slot
Possible causes
- •Staff Capacity is set to 0
- •Package takes up 0 resources
Fix
Open the package calendar and confirm Staff Capacity is at least 1. Also verify the package is assigned to at least one resource so it can be attached to a booking.
Updated May 12, 2026
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