Create your first venue
A venue represents a single physical location in Rex — its address, hours, packages, resources, and payment setup all live under it. Once your branding and global settings are configured, create your first venue to start building out the bookable experience.
Create a venue from scratch
Open the Manage tab in the left-hand sidebar and click Venues. From the Venues page, click Create Venue to open the new venue form.
Fill out the venue information. The fields below are what guests, your staff, and Rex itself use to identify the location.
| Field | Description |
|---|---|
| Venue name | The name of the location. This appears on the guest-facing booking page and in confirmation emails. |
| Address | Street, city, state, ZIP, and country. Used on the booking page and in confirmation emails so guests can find you. |
| Phone number | Main contact number for guest inquiries. |
| Reservations email | Every time a reservation is booked at this venue, a copy of the confirmation is emailed to this address. Use a shared inbox the front-of-house team can monitor. |
| Events email | Where event inquiry form submissions are sent. If a guest fills out the event inquiry form for this venue, the lead lands in this inbox. |
| Location URL | A link back to your main website — either the homepage or a specific location page if you have multiple. The venue logo on the reservation page will link here. |
| Google URL | The Google listing URL for this location. Grab it from Google itself and paste it here. |
| Map URL | The Google Maps URL for this location. Used to power the map link on the booking page. |
Click Save. The venue is created and you're taken to its detail page, where you'll configure packages, resources, and the rest of the setup.
Configure venue-specific settings
On the venue detail page you'll see a panel on the right with venue-level controls. The most important ones right now: venue status (Open vs Coming Soon), Venue Info (edit anything you just entered), images, social media links, and taxes.
Leave the venue in Coming Soon mode while you finish setup. It hides the booking flow from guests but lets you preview the full reservation page. Switch to Open once you're ready to take real bookings.
Clone an existing venue
If you already have a venue set up and want a similar new location, cloning is faster than starting from scratch. Open the existing venue, click Actions in the top right, and select Clone Venue.
A dialog opens prompting you to enter the new venue's name and address. The clone copies packages, schedules, pricing, descriptions, language settings, and payment integrations from the source venue.
What you'll still need to set up manually on the cloned venue:
| Field | Description |
|---|---|
| Resources | Each venue has its own resources. Create new lanes/bays/tables for the new location and assign them to your packages. |
| Parent schedule packages | If you use parent schedules, set them up again for the new location. |
| Tripleseat integration | Reconnect Tripleseat if you use the integration at the new location. |
| Payment keys | Enter and test new payment keys for the cloned venue before going live. |
Set up payments
On the venue detail page you'll see a banner indicating payments aren't set up yet. Click Settings in the Payments module on the right and choose a processor — we recommend Stripe by default. See the payment processor article for the full setup.
Updated May 13, 2026
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