Manage a reservation

Every reservation has a details page in the admin dashboard. It shows who booked, what they booked and what they paid, and its Actions menu resends the confirmation, refunds, cancels and syncs the reservation.

Open a reservation

Click Reservations in the left menu and click any row. The page shows the reservation number, when it was created, the venue and an Actions button in the top right.

Reservations

Review customer details

The Customer Details card shows the guest's first and last name, email address and phone number.

The Customer Details card with First Name, Last Name, Email and Phone (values blurred) — Customer Details shows the guest's name, email and phone.

Review reservation details

The Reservation Details card shows the package, date, time, duration, guests, occasion, number of lanes, notes, transaction ID, status and admin notes. If the booking form asked custom questions, a Custom Fields card shows the answers.

The Reservation Details card listing Package Name, Time, Date, Guests, Occasion, Duration, Lanes, Notes, Transaction ID, Status, Gift Card Numbers, Admin Notes and Reservation Token (token blurred) — Reservation Details covers the package, timing, party and status.

Review the order summary and payments

The Order Summary card breaks down the price: the booking, add-ons, any modification fee, discount or manager's comp, tax, subtotal, service fee, deposit, total and amount paid. Total Due shows what's still owed. Payment History lists every charge and refund, and Timeline shows each sync to your integrations.

The Order Summary card itemising the booking, add-on, tax, subtotal, fees, deposit, total, amount paid and Managers Comp down to Total Due, above the Payment History card with one succeeded charge — Order Summary ends with Total Due; Payment History lists each charge and refund.

Resend the confirmation email

Click Actions, then Resend Email. Check or change the Email Address (separate several addresses with commas) and click Send.

Actions›Resend Email

A reservation's details page in the admin dashboard with the Actions menu open, listing Manual Sync, Resend Email, Refund and Cancel Reservation, with Resend Email highlighted — Every action on the reservation is in the Actions menu at the top right.

Issue a refund

Click Actions, then Refund. Total shows how much can still be refunded. Enter an amount up to it, or click 25%, 50%, 75% or 100% to refund that share, then click Refund.

Actions›Refund

The Refund dialog showing Total: $212.00, the refund amount field, the 25%, 50%, 75% and 100% buttons, and the Refund button highlighted — Enter an amount or pick a percentage, then click Refund.

Cancel a reservation

Click Actions, then Cancel Reservation. Choose Cancel with refund to cancel and refund the payment, Cancel without refund to cancel and keep the payment, or Delete Reservation to remove the reservation. Then click Cancel Reservation.

Actions›Cancel Reservation

The Cancel Reservation dialog with Cancel with refund, Cancel without refund and Delete Reservation options, and the Cancel Reservation button highlighted — Pick how to cancel, then click Cancel Reservation.

Sync an integration

Click Actions, then Manual Sync, select Tripleseat or Steltronic, and click Sync to send the reservation again. Only the integrations turned on for the venue are listed.

Actions›Manual Sync

The Manual Sync dialog with the integration dropdown open showing Tripleseat, and the Sync button highlighted — Only the integrations turned on for the venue are listed.

Submit a DUPR match

For a package with DUPR turned on, click Actions, then Submit DUPR Match. Pick Doubles or Singles, enter each team's player DUPR IDs and the game scores, and click Submit Match. Once a match is submitted, the action reads Edit DUPR Match.

Actions›Submit DUPR Match

The DUPR Match window with Doubles selected, each team's DUPR IDs and scores entered and the Submit Match button marked — Click Submit Match to send the result to DUPR.

ℹ️Note

On a reservation that is already cancelled or still pending, Resend Email is unavailable and Delete Reservation is the only cancel option. On an unpaid reservation, Cancel with refund is unavailable.

Field	Description
First Name	The guest's first name.
Last Name	The guest's last name.
Email	The guest's email address.
Phone	The guest's phone number.
Package Name	The package booked.
Time	The start time.
Date	The date of the reservation.
Guests	The number of guests, including guests added through add-ons.
Occasion	The occasion picked when booking, such as a birthday.
Duration	How long the reservation lasts.
Lanes	How many lanes are booked. The label uses your own resource name, such as Bays or Tables.
Notes	Notes the guest entered when booking.
Transaction ID	The payment processor's reference for the payment.
Status	The reservation's current status.
Gift Card Numbers	Gift cards used to pay.
Admin Notes	Internal notes added by your staff.
Reservation Token	The code in the guest's links to view and change the booking.

To find a reservation first, see View, filter, and search reservations.

Updated Oct 8, 2026

Was this helpful?