Manage a reservation
View reservation details and take actions like refund, cancel, or resend a confirmation email.
Open a reservation
Navigate to the Reservations page and click any row to open the reservation detail view. The page shows the confirmation number, created date, venue name, and an Actions button in the top right.
Review customer details
The Customer Details card shows the guest's name, email address, and phone number.
Review reservation details
The Reservation Details card shows the package, date, time, duration, guest count, occasion, lane assignment, notes, transaction ID, current status, and admin notes. If the reservation includes custom form fields, a Custom Fields card appears below.
Review the order summary
The Order Summary card shows a full pricing breakdown: base rate, add-ons, tax, service fee, any modifications or discounts, deposit, and total amount paid. Total Due at the bottom shows any remaining balance.
Resend the confirmation email
Click Actions → Resend Email. Confirm or update the email address, then click Send. Separate multiple addresses with commas.
Issue a refund
Click Actions → Refund. Enter a refund amount, or click 25%, 50%, 75%, or 100% to fill in a percentage of the total paid. Click Refund to process.
Cancel a reservation
Click Actions → Cancel Reservation. Choose one of three options, then click Cancel Reservation to confirm: - Cancel with refund — marks the reservation cancelled and issues a refund for any payment captured. - Cancel without refund — marks the reservation cancelled with no refund. - Delete Reservation — permanently removes the reservation record.
Manually sync an integration
Click Actions → Manual Sync. Select the integration to sync (Tripleseat or Steltronic), then click Sync.
| Field | Description |
|---|---|
| First Name | Guest's first name. |
| Last Name | Guest's last name. |
| Guest's email address. | |
| Phone | Guest's phone number. |
| Package Name | The package booked. |
| Time | Reservation start time. |
| Date | Reservation date. |
| Guests | Number of guests, including any add-on guest counts. |
| Occasion | Special occasion selected during booking (e.g. birthday, corporate). |
| Duration | Length of the reservation. |
| Lanes | Number of lanes, bays, or courts assigned. |
| Notes | Guest-submitted notes from the booking form. |
| Transaction ID | The payment processor reference number. |
| Status | Current reservation status. |
| Gift Card Numbers | Any gift card numbers applied to this reservation. |
| Admin Notes | Internal notes added by staff. |
| Reservation Token | Unique identifier used for guest-facing links. |
Updated May 12, 2026
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