Send a payment link and choose the amount
A payment link lets a guest pay from their own phone instead of at your desk. The host sends it, the guest taps the button in the email, and the payment lands on the same reservation. You decide how much the link collects — the whole outstanding balance, a share of it, or an amount you type.
Send Payment Link is always available on a saved reservation. To offer Payment Link as a payment option while a host is creating a booking, open the venue's Host tab, click the Payment Options card, turn on Payment Link, and click Save changes.
Where you set the amount
The Amount field appears in both places a host can send a link:
- While creating a booking — at the payment step, choose Payment Link. The amount sits above the email and phone fields.
- On a saved booking — open the reservation and choose Send Payment Link from the Actions menu. In the newer Host App design the action reads Send payment link and the field is labelled Amount to collect.
Send a link for a chosen amount
Open the payment link form
From the payment step of a new booking, or from Send Payment Link on a saved one. The form shows the guest's outstanding balance on the line above the amount.
Check the Outstanding balance line
This is what the guest still owes: the booking total, minus anything already paid, minus any Manager's Comp. Add-ons are included, even ones that sit outside the package deposit.
Set the Amount
The field is prefilled with the full outstanding balance. Keep it, tap 25%, 50%, 75%, or 100% to take that share of the balance, or type any figure you like — a round $50 deposit on a $180 party, for instance.
Enter the guest's contact details
Fill in Email address. If texting is set up for the venue, add a Phone number and the guest gets the link by text as well.
Click Submit
The guest receives the email with the pay button. Nothing is charged until they pay — you can send the link and take payment another way if plans change.
How the amount behaves
| Field | Description |
|---|---|
| Prefilled value | The outstanding balance — the total, less anything already paid, less any Manager's Comp. |
| 25% / 50% / 75% / 100% | Shortcuts that fill the field with that share of the outstanding balance. 100% asks for the whole thing. |
| A typed amount | Any figure up to the balance. Asking for more than is owed collects the balance instead — request $500 against a $150 balance and the guest is charged $150. |
| An empty field | Sends the link exactly as Rex did before this change, charging the package deposit. Leave it blank and nothing about your current setup changes. |
The figure follows the booking rather than freezing in place. Take a cash payment at the desk or use Mark as paid after sending the link, and the link asks the guest for the smaller amount that is left. Once the guest has paid through the link, reopening that same link no longer asks for the earlier amount — it falls back to whatever balance remains, which is usually nothing.
This is what makes a 0% deposit package workable. You can keep the deposit at 0% so the booking page asks nothing up front, then collect by link whenever it suits you — a deposit a week out, the rest on the day.
What your guests see
The confirmation email is unchanged. It carries the pay button and no figure, so nothing about your email templates needs revisiting. The guest sees the amount on the payment page itself, in the Due Now row.
On a package with a 0% deposit, the payment page still shows a Deposit line reading 0%. That line describes the package's deposit rule, not the amount being requested. The figure the guest is charged is always the Due Now row.
When there's nothing left to collect
A booking that is fully paid, or fully covered by Manager's Comp, shows an outstanding balance of $0.00 and no amount is requested. Sending a link on one of those asks the guest for nothing — collect the payment on a booking with a real balance instead.
Once the guest pays, the payment shows on the reservation like any other. Refunds work the same way as a card payment taken at the desk.
Updated Aug 28, 2026
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