Reservation page showing no availability

If your guest-facing booking page shows no available time slots, the cause is almost always a package, schedule, or resource setting. Rex builds availability from each package's schedule and the resources assigned to it, so work through the checks below in order, from most to least common.

1. Check the package schedule

Most "no availability" reports come down to the schedule not covering the requested date or time.

Go to Manage > Venues > [Your Venue] > Packages, open the package, and review its schedule(s):

• The day of week and time range must cover the slot the guest wants.
• The booking date must fall within the schedule's start and end dates.
• The schedule's start time must be earlier than its end time.
• The package duration must fit inside the schedule window (a 90-minute package can't start in the last 60 minutes of a schedule).

2. Confirm the package is active and visible to guests

Open the package and check Package Controls (top of the package editor):

• Package Status must be Active (not Inactive).
• Visibility must be Default or Frontend Only — if it's set to Admin Only, the package only appears in the Host App, never to guests.
• Hidden Package must be off — when on, the package is hidden from the booking page and reachable only by direct link.

3. Confirm a resource is assigned to the package

A package with no resource has nothing to book against, so it shows zero availability.

In the package editor, open Assign Resource Category and confirm at least one resource category is linked. Then go to Manage > Venues > [Your Venue] > Resources and confirm those resources exist and are active.

4. Check Staff Capacity

If Staff Capacity is set to 0, no reservations can start in that slot.

• Per-slot capacity is set on each schedule in the package's schedule editor (the Staff Capacity field).
• The venue-wide host ceiling is Max number of [resource] under Manage > Venues > [Your Venue] > Host tab.

Set Staff Capacity to at least 1.

5. Check for time blocks

If every resource is blocked for the requested time, availability shows as zero. In the Host App, open the floor map (or the calendar) and look for blocks covering that date and time — including recurring blocks and holiday closures. Remove or adjust any that overlap the requested slot.

6. Confirm the venue is open and not in Coming Soon mode

These toggles are in the Venue Controls card on the right side of the venue page — not in the Host tab.

• Venue is Open must be on (the badge reads Open, not Closed).
• Venue Coming Soon must be off — Coming Soon hides the public booking page.

7. Check the booking window and lead time

• Booking window (guests): On the General tab, Calendar Display Range sets how far ahead guests can book. If the requested date is beyond this range, no slots appear. (The Host tab's "How far in advance can hosts book" is a separate, admin-only window and does not affect guests.)
• Lead time / cutoff: If the requested slot is too close to now, it may fall outside the booking cutoff. Try a slot further in the future to confirm.

Still nothing showing?

If a package shows in the Host App but not to guests, re-check Visibility (step 2) and the guest booking window (step 7) first — those are the usual culprits.