Create and manage ticketed events at your venue
Ticketed events let guests purchase individual tickets instead of reserving specific resources. This is ideal for special gatherings like holiday parties, themed nights, or community events.
Block resources for the event
Navigate to the Host App on the event date
Open the Host App and go to the calendar date of your event.
Create a block for the event resources
Click Create in the top-right corner, switch to the Block tab, name the block (for example, "January 11th Event Block"), and select the event hours and all resources to block.
Save the block
Once saved, the selected resources will be unavailable for regular reservations during the event timeframe.
Create the ticketed event package
Navigate to Packages and create a new package
In the admin dashboard, go to Venues > Packages. Click Add a Package or duplicate an existing one. Name it after your event.
Configure pricing and guest limits
Choose Flat Rate pricing or define pricing by groups (for example, Adult and Child). Set the minimum and maximum guests per reservation, ensuring each ticket corresponds to one guest. Set a deposit if needed.
Define the event schedule
Create a schedule for the event
In the package settings, go to Schedule and click Add a Schedule. Name it after the event, set the event date, toggle on the correct day of the week, and define the event hours.
Set capacity and ticket prices
Set the maximum number of tickets available (for example, 150 tickets) and assign ticket prices for the event.
Save and verify the event setup
Click Save Changes. Confirm the ticket count matches your maximum capacity, then visit your reservation page to test that tickets can be purchased and resources are blocked during the event.
Configuration tips for ticket-only events
Create the event package
Navigate to Packages and add a new package
Go to the venue where the event will take place and add a new package.
Enter the event details
Fill in the name, short description, and long description for the event.
Configure the pricing and capacity
For a ticket-based event with no resource assignment, set the pricing method to Flat Rate Per Person, set number of lanes to 0, deposit percentage to 100, and define the min and max ticket quantities per order.
| Field | Description |
|---|---|
| Pricing Method | Set to Flat Rate Per Person for individual ticket sales. |
| Number of Lanes | Set to 0 if the event is purely ticket-based and not resource-dependent. |
| Deposit Percentage | Set to 100 to collect full payment at checkout. |
| Duration | Total length of the event (e.g., 4 hours for a 7pm-11pm event). |
| How Far in Advance | How many weeks in advance guests can purchase tickets. |
Create the event schedule
Set the parent schedule to the event's own schedule
On the right side of the package page, change the parent schedule from "Venue" to the event's own schedule name. This ensures the event runs independently.
Create a schedule with the event date
Add a new schedule. Set both the start and end date to the single day of the event.
Set the rate and guest count
Enter the ticket price and set the guest count to the total number of tickets you want to sell.
Activate the package
Set the package status to Active. Verify the event appears on your reservation page for the correct date.
Updated May 30, 2026
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