Modify a reservation from the Host App
The Host App lets floor staff change a booking on the spot — without opening the admin dashboard. It's built for the moments that come up during service: a group shows up early, needs an extra lane, wants more time, or has to move to a different day. Make the change from the tablet or phone and it flows straight to the same reservation everyone else is looking at.
What you can change
Modifying reopens the reservation in the same builder used to create one, pre-filled with the current details. From there you can adjust:
- Date — move the booking to a different day.
- Start Time and Duration — shift when it starts or how long it runs.
- Guests — increase or decrease the party size.
- Lanes and resources — add, remove, or reassign the lanes, tables, or other resources the party is booked into.
- Activities and add-ons — change the package activity or update purchased add-ons.
- Guest details — correct the name, email, phone, or occasion on the booking.
Hosts can modify any booking from the Host App — you're not bound by the package's modification rules or cut-off times. Those rules control whether customers can change their own booking (see "About modification fees" below). The only time Modify is unavailable is for orders that can't be edited, such as a synced or GoTab order.
Modify a reservation
Open the reservation
Find the booking from the Check-In list, the Floor view, or a guest lookup, then tap it to open the reservation detail screen.
Tap Modify
On the reservation detail screen, tap Modify. (On smaller screens it lives under the Actions menu as "Modify Reservation.") This reopens the booking in the reservation builder with its current details filled in.
Update the details
Work through the steps and change whatever needs changing — date, start time, duration, guests, lanes, activities, add-ons, or guest details. Availability is checked as you go, so a time slot that's already full will be flagged before you continue.
Review the order summary
At the payment step, check the Due Now total. If your change raises the price, Due Now shows the additional amount to collect; if it lowers the price, it reflects the difference. A modification fee, if one applies, is included here.
Waive the modification fee if needed
If your venue allows it, a "Modification fee of $X.XX" row appears in the summary with a toggle. Leave it on to charge the fee, or switch it off to waive it — the amount drops out of Due Now instantly. See below for details.
Complete the modification
Take any payment that's due, then tap Modify Reservation to save. The Floor view, Check-In list, and reservation detail all update automatically to show the new details.
About modification fees
A modification fee is an optional charge that applies when a booking is changed. It's configured per package by an admin in the dashboard, under a package's Cancel and Modify Rules. Important: these rules govern what your customers can do from the booking page and their account — whether they can self-modify, and whether they're charged for it. They do not restrict hosts, who can always modify from the Host App. The settings are:
| Field | Description |
|---|---|
| Allow Modification | Lets customers modify their own booking from the booking page and account. If it's off, guests can't self-modify — but hosts still can from the Host App. |
| Fee Type | Whether the modification fee is a percentage (%) of the booking or a flat rate. |
| Modification fee | The amount charged when a modification falls inside the fee window — a percentage or a dollar amount depending on Fee Type. |
| Free Modification Cut Off (Hours) | How far ahead of the reservation a customer can modify for free. Guest changes made before this window carry no fee. |
| Modification Cut Off (Hours) | The hard deadline for customers. Once the reservation is inside this window, guests can no longer modify it themselves. |
These cut-offs only apply to customers on the booking page. Hosts aren't bound by them — you can modify a booking from the Host App at any time. If the change falls inside the fee window, the modification fee appears on the order summary, where you can charge or waive it.
Waiving the modification fee
When a modification fee would apply, hosts can waive it at the point of sale — useful when the change is the venue's doing, a goodwill gesture, or a regular you don't want to nickel-and-dime. The waive toggle only appears if an admin has enabled it for the venue.
To turn on the ability to waive fees (admin):
Open the venue's Host Settings
In the dashboard, go to the venue and open its Host Settings.
Enable "Allow Host to waive modification fees"
Toggle it on and save. Hosts will now see the fee toggle in the order summary whenever they modify a booking that carries a modification fee.
To waive the fee during a modification (host):
In the order summary at the payment step, find the "Modification fee of $X.XX" row. The toggle is on by default, meaning the fee is charged. Switch it off to waive the fee — the charge is removed from Due Now — then finish with Modify Reservation.
A related toggle, "Price change of $X.XX," may also appear. That one governs price differences and refunds from the change itself, and is controlled by the separate "Allow Host to waive price changes" venue setting — it's not the modification fee.
Updated Jul 1, 2026
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